Hallo, how can we help you?
Find answers to frequently asked questions
Our minimum order requirement is € 5,000 excl. VAT. & Shipping.
No, we offer products from all over Europe. If you cannot see your product of interest on our website, please email us your requirements at firstname.lastname@example.org.
Yes, we regularly have short dated items on promotion (not in the webshop). Please subscribe to our mailing list (click here), and we will keep you up-to-date on these stocks.
Please email us your requirements at email@example.com, and we will do our best to source those items for you.
Yes, we can provide the above on request
We provide all standard shipment documents such as the Invoice, Packing List and Bill of Lading. For some goods and destinations, we can also supply the Certificate of Origin, Certificate of Free Sale, Health Certificate, EUR 1, ATR, T2L and T2LF. When placing your inquiry, please specify what documents you require.
Please call us on +49 461 99 98 9-89 or email us at firstname.lastname@example.org, and we will be happy to assist you.
As we usually buy directly from the manufacturers, we are able to retain much of the manufacturer’s original shelf life. For products currently in our warehouse, we can provide you with the exact expiry dates
Ordering and payment
Our payment terms are 30% deposit on confirmation of order (before ordering of goods) and 70% balance prior to shipment.
The general lead time for most suppliers is 7-10 working days, however, this may vary depending on the item and quantities. The lead time for goods can be provided prior to confirming your order.
Our prices are very competitive, but depending on your order quantity, we may be able to offer you an additional discount on your first order.
We always quote prices ex. works. Flensburg and transport separately.
Please create an account on the website, find your products and add the relevant quantities to your basket. If you have any questions to the steps, please give us a call on +49 461 99 98 9-89 or email us at email@example.com, and we will be happy to guide you through the steps.
Please contact us on +49 461 99 98 9-89 or email us at firstname.lastname@example.org as there may be a chance we have not received your order or we are in the process of preparing the quotation for you.
Transport & logistics
This depends on the individual items as each product has its own unique weight and volume. As you proceed with your order, the indicator in the shopping basket will give you an idea of how much space remains in your container. Please note that this is a computer-calculated guideline, and our experts will reply to your request with the accurate number of products we can fit in.
The approximate maximum weight and volume for container sizes are as follows:
20’ Dry Container - Weight: 24500 kgs, Volume: 30 CBM.
20’ Reefer Container - Weight: 24500 kgs, Volume: 26 CBM.
40’ Dry Container - Weight: 24500 kgs, Volume: 70 CBM.
40’ Reefer Container - Weight: 24500 kgs, Volume: 62 CBM.
The approx. maximum weight and pallets for the different truck types are as follows:
Truck rest Europe - Weight: 24500 kgs, Pallets: 33
Truck UK - Weight: 28000 kgs, Pallets: 33
Truck Italy - Weight: 29000 kgs, Pallets: 33
Yes, we can load goods as requested: palletized, hand-balled or a mix of both. Please specify your preference on your request so that we can load accordingly.
The transit time and container prices for each destination vary. Please request this information from your Famobra contact person.
Yes, we also provide goods by air freight. Please specify on your inquiry that you require the goods by air freight, and we will give you a quotation.
That is up to you. You can take a container with one item only or mix a container of different items. We can load as per your requirements. The minimum order quantity is mainly 1 full pallet per SKU.
Still have a question?
If you cannot find answer to your question in our FAQ, you can always contact us